Policies
Ordering
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
We reserve the right to refuse any order.
Cancelling an order prior to despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. To cancel your order, please email us at sales@reflectionlondon.com. Please include your name and address details, as well as your order number to cancel your order.
Pricing and payment
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.
Changes to Terms & Conditions
We reserve the right to change these Terms & Conditions from time to time. If this happens, we will notify you by posting the new Terms & Conditions on the website. If you do not wish to be governed by the revised Terms & Conditions, you must not place any further orders.
These Terms & Conditions are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions is found to be invalid by law, the rest of them remain valid and enforceable.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
· your name
· address
· phone number
· email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.